Refund Policy
Refund Policy for Medical Billing, Credentialing & RCM Services
At The Med Managers, we are committed to providing professional, high-quality medical billing, credentialing, and revenue cycle management (RCM) services. Due to the nature of our work, please note the following refund policy:
- Non-Refundable Services
- Once the credentialing or billing process has begun, all payments are non-refundable.
- This is because credentialing and billing submissions involve third-party payers, insurance panels, and regulatory compliance, making the process irreversible once initiated.
- Scope of Work
- Our team ensures proper documentation and timely submission to insurance panels and payers.
- We cannot guarantee specific approval timelines or reimbursement rates, as these are determined solely by third-party payers.
- Client Responsibilities
- The client is responsible for providing accurate and complete information, as delays or denials may result from incomplete, inaccurate, or missing documentation.
- If a client fails to respond to insurance companies or provide necessary documentation, we are not liable for delays or denials.
- Service Completion
- Once submissions have been made to insurance panels, the process is considered a completed service, regardless of the payer’s approval timeline.
By engaging with our services, the client acknowledges and agrees to this refund policy.
Privacy Policy
At The Med Managers, your privacy is important to us. This policy outlines how we collect, use, and protect your information.
- Information We Collect
- When you submit your details through our website, forms, or email, we may collect personal and professional information such as your name, practice details, contact information, and related documentation.
- How We Use Your Information
- We use your information solely to provide our credentialing, billing, and RCM services.
- By submitting your information, you consent to be contacted by our team regarding your inquiry or services.
- Data Sharing
- We do not sell, rent, or trade your information to any third party.
- Information is only shared with insurance panels, payers, or third-party vendors directly involved in completing your credentialing/billing process.
- Data Security
- We implement industry-standard safeguards to protect your data against unauthorized access, disclosure, or misuse.
- Consent
- By leaving your information with us, you authorize The Med Managers to contact you regarding our services.
Terms & Conditions
Terms & Conditions of Service
By using our services, you agree to the following terms and conditions:
- Nature of Services
- We provide medical billing, credentialing, and RCM services as a third-party service provider.
- We act as an intermediary between healthcare providers and payers but cannot guarantee specific approval timelines, reimbursement rates, or outcomes.
- Payment & Refunds
- Payment for services is due prior to the initiation of work.
- Once the process begins, all payments are final and non-refundable.
- Client Responsibilities
- Clients must provide accurate, complete, and timely information.
- Clients must cooperate with insurance panel requirements (e.g., verification calls, additional documentation).
- We are not liable for delays or denials caused by inaccurate or missing information.
- No Liability for Third-Party Decisions
- Approval, reimbursement rates, and timelines are determined solely by insurance companies and payers.
- The Med Managers is not responsible for outcomes outside of our control.
- Limitation of Liability
- To the fullest extent permitted by law, The Med Mangers shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Privacy & Data Usage
- By submitting your information, you consent to be contacted by our team.
- Your information will only be used for service purposes and will never be sold or shared outside of necessary third-party service providers.
- Governing Law
- These terms shall be governed by the applicable laws of Texas, USA.